Services
Custom Manual
Together, we’ll create a personalized manual. This comprehensive guide will include practical tips and tools for efficiently handling insurance companies, incorporate your office’s specific policies, and provide easy-to-understand references to common dental procedures.
Problem Solving
The most important skill for a dental receptionist is problem-solving. Whether it's handling claim acknowledgments or following up on pre-determinations, challenges arise several times a day. We’ll equip your team with the tools and knowledge to confidently manage each situation, so they’ll know exactly how to handle whatever comes their way.
You'll have our support even when we're away
During your package term, your team can email us with any questions that come up throughout the day. Often, it’s only once we’re in the flow of daily practice that questions arise, and we’re here to help when they do.
Educating Patients
We will teach your team about simple and complex dental procedures, so they can confidently reinforce the information being told to patients in the dental operatories. Sometimes, hearing it from a second source makes all the difference.
Customer Service
We understand that the dental field is highly competitive, and exceptional customer service can set your practice apart. That’s why we focus on training your receptionists in strong communication, empathy, and professionalism. We want to empower them to create positive experiences for every patient they interact with.
What your front desk will learn
Navigating the unique quirks of every insurance company
Preventing claims from being denied
Acquiring and understanding dental breakdowns
Securing major pre-determinations approvals on the first try
Transforming anxiety into confidence for a smoother workflow
STEP 1
We offer a free, no-obligation, 2 hour Front Desk Assessment to give you a clear picture of where your team shines and where there’s room for improvement. During the assessment, we will take a look at your current processes, from how your receptionists handle patient communications to how they manage insurance claims and daily administrative tasks.
STEP 2
After the 2 hour assessment, we will work together to choose the perfect package for your team. We know that every dental practice is unique, which is why we offer a range of customizable training packages to fit your practice.
STEP 3
After selecting your package, we’ll establish a schedule for the upcoming month(s). This helps create a consistent routine for your practice.
A well-structured routine is essential for efficiency and success.
